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Broadband

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15 REPLIES 15
Highlighted
Participant

Last night my internet went off for a while.

 

We are often finding it gets very slow after midnight for some reason too.

Highlighted
Community Team - TT Staff

Hi Hippo70

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

Highlighted
Participant

Done x

Highlighted
Community Team - TT Staff

Hi Hippo70

 

Thanks for updating your Community Profile 🙂

 

I've completed a line test which has detected a possible fault. Is your landline service working ok?

 

Is the router currently connected at the test socket? I can then pass this over to our Network Team for investigation.

 

Thanks

 

Debbie

Highlighted
Participant

The Landline seems ok but a couple of people have said the line is crackling.

 

We only have one phone socket! It’s a very small house lol.

Highlighted
Participant

The internet went off again tonight too btw.

Highlighted
Community Team - TT Staff

Hi Hippo70,

 

Line test is now passing 


Do the lights change on your router when the connection drops?

Chris

Highlighted
Participant

I’m not sure. I’ll try to look next time.

Highlighted
Community Team - TT Staff
Highlighted
Participant

We had the problem tonight around 00:30 with the broadband and I checked the router.

 

The power light was lit and the wireless light was flashing.

 

The internet and broadband lights were both off.

Highlighted
Community Team - TT Staff

Hi Hippo70

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible fault. I have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Hippo70

 

This fault has been passed to an Openreach line engineer to investigate further.

 

We should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Hippo70

 

I've requested an update on this fault and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Highlighted
Community Team - TT Staff

Hi Hippo70

 

Openreach have advised that this fault should now be resolved.

 

Thanks

 

Debbie

Highlighted
Participant

Thank you

Highlighted
Community Team - TT Staff

Hi Hippo70

 

No problem 🙂

 

Thanks

 

Debbie