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Fibre Speed Boost - Great at first, then dropped

First Timer

When ordering faster fibre with the speed boost, I was guaranteed in writing a minimum of 60mb speed, which we more or less seemed to be getting at first.  It soon dropped and now speeds seem quite comparable to fibre without having the speed boost at all.  Was wondering if this is common and what recourse I may have for not getting the guaranteed level of quality from this product?  Thanks.