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Loss of connection about every 10 minutes

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2 REPLIES 2
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First Timer

For the past week my connection drops about every 10 minutes. If I look at the router I can see the orange light flashes for a minute or so before going back to solid white and I'm then reconnected.

An Openreach engineer came out and said the line was fine but the router was faulty.

Talk Talk have now sent me a new router but the fault persists.

 

Looking at the router logs there's just a string of messages shown below - searching finds me lots of other posts with similar errors but I can't find anyone saying "and this was fixed by ..."

 

I'll try calling Talk Talk again (I've spent hours on the phone over the past week!) but if anyone knows how to get this fixed it would be lovely.

 

TR-069 connectivity to (acs.talktalk.co.uk) has been closed
VDSL connectivity is down port 1
The WAN DHCP client process has successfully been terminated on Vlan 36
VDSL connectivity is up port 1
The WAN DHCP client process has successfully been launched on Vlan 36
The WAN DHCP client IP address 92.17.150.188
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
VDSL connectivity is down port 1
The WAN DHCP client process has successfully been terminated on Vlan 36
VDSL connectivity is up port 1
The WAN DHCP client process has successfully been launched on Vlan 36
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
VDSL connectivity is down port 1
The WAN DHCP client process has successfully been terminated on Vlan 36
VDSL connectivity is up port 1
The WAN DHCP client process has successfully been launched on Vlan 36
The WAN DHCP client IP address 92.17.150.188
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
VDSL connectivity is down port 1
The WAN DHCP client process has successfully been terminated on Vlan 36
VDSL connectivity is up port 1
The WAN DHCP client process has successfully been launched on Vlan 36
The WAN DHCP client IP address 92.17.150.188
TR-069 connectivity to (acs.talktalk.co.uk) has been closed
Steve
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Community Star

Hi @srochford your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi srochford

 

I'm really sorry to hear this.

 

I can see that this fault has been raised to Openreach and an engineer visit has been arranged for 06/08 AM (8am - 1pm)

 

Thanks

 

Debbie