Slow and intermittent broadband connection

[gogsy1971]

Hi I have a faster fibre package but only currently achieve 12MB/s (wired and wireless connections) and my connection routinely drops out completely.  Ive followed all the guidance to improve speed with no success.  I've currently got my router plugged directly into the master socket with all internal connections disconnected but it has made no difference.

[Divsec]

Hi @gogsy1971 your post has been flagged for assistance and you should hear soon in the meantime please check your community profile and add your landline phone number which is used to identify your account. 

[gogsy1971]

landline number added to profile.

[OCE_Michelle]

Hi gogsy,

I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a possible line fault so I've passed this over to Openreach now for an external line investigation to be completed. We should receive an update back in the next 48-72hrs.

Thanks