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printer not connecting

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Visitor

my HP printer is not connecting to my talk talk router / hub. a wireless network test suggests that the MAC address filtering might be enabled but it is not. troubleshooting via the printer just says no connection and wirless wizard says the same. has anyone any ideas?

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Community Star

Hi @sita26 have you tried Split your router's SSID (wireless network name) ?

 

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I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi sita26

 

I had a similar issue and I fixed mine by splitting the SSID's and connecting using the 2ghz. Have you tried this?

 

Thanks

 

Debbie