on 27-10-2021 03:43 PM - last edited on 27-10-2021 04:24 PM by Gondola
Yesterday my fibre 150 went live after waiting 6 weeks was bad enough, trying to get customer service is by phone is worse and now it's gone live my download speed is 26.3 and upload is 20.5 @ 15:31 today what is going on and when will you fix it.
on 28-10-2021 06:09 AM
on 27-10-2021 04:57 PM
I'm assuming your Fibre150 service is the Fibre to the cabinet service over the normal 'phone line to your home not the Fibre150 Data Only Full fibre to the home that would require you to contact the Future Fibre team? I'll give you the contact points below.
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Calls to Customer Services on 0345 172 0088 (and Future Fibre enquiries on 0345 172 0074) are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.
For calls to Customer Service agents from a mobile, use 0203 441 5550.
TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.
More help is right here on Community or Facebook or Twitter from the social media teams. There's also Service Status information on major ongoing service impacting faults and you can run an individual Broadband service check from your MyAccount.