£85 to replace something of TalkTalk that is broken

[makman1]

I have just spent an hour and a half with 2 TalkTalk agents trying to discover the problem is with our WiFi booster, which will no longer connect to the router. In the end I was told that I needed to replace the booster but they can’t do that because they haven’t got any in stock. A WiFi extender was suggested as an alternative… but I would have to pay £85 for it! Why should I have to pay? There is a problem with TalkTalk hardware, but I have to pay to fix it? Yes, I know it’s not like for like, but it still is the only solution. I will not pay for it, so now I’m left with a WiFi coverage problem in the house that the booster fixed. Any lovely person from TalkTalk willing to help?

[Chris-TalkTalk]

OK. I've ordered the extenders and returns bag now so if you don't need the returns bag just throw it away or save it for future use, it's up to you

Chris

[makman1]

The booster came with a returns bag already with it.

[Chris-TalkTalk]

OK, I'll order the extenders now and a returns bag for the wifi booster

Chris

[makman1]

Yes please, Chris, that would be fantastic!

[Chris-TalkTalk]

OK thanks. I can send the wifi extenders, would you like me to arrange this?

Chris

[makman1]

All done.

[makman1]

All done, Chris.

[Chris-TalkTalk]

Hi makman1,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris