AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

[DMacas1]

Our Broadband will drop randomly throughout the day. With or without anyone using it. the router seems to reboot come back online and then reboot again and again and again. then it will be stable for a few hours then drop again or twill be okay for a day. I logged on to the router and found this message - AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER - over and ovefr in the logs. I have reported this issue with support and had an Openreach engineer out who found a problem and fixed it. So is this the router or the broadband line. Any ideas?

Thanks 

DMacas

[Debbie-TalkTalk]

Hi DMacas1

How's the connection been over the last couple of days?

[Michelle-TalkTalk]

Good morning,

Thanks for the update. We'll check back in with you on Friday just to ensure that the connection is still working ok with the new router.

Thanks

Michelle 🙂

[DMacas1]

Yes router arrived and has been installed. Seems to working at the moment.

Thanks

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the router has arrived?

Thanks

Michelle

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days

Chris

[DMacas1]

Hi,

Yes please that would be great.

Thanks

[Chris-TalkTalk]

OK, we'll need to replace the router, would you like me to send one?

Chris

[DMacas1]

Hi,

We have the black Huawei router.

Cheers

[Chris-TalkTalk]

Hi DMacas1,

Which router do you have?

Chris