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Broadband constantly cuts out

Pat JW
First Timer
Message 4 of 4

This seems to be a problem with many people. Since switching to fibre last month I am having to switch the router off and on again several times a week. Tonight I tried to join a Zoom meeting and found my speed was only 0.5mps! Switched router off and back on and it was 57mps and I could join the meeting. The broadband connection switches off several times a week. Please can I try a new router?

PatJW
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hi Pat,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the sync speed looks consistent. Just to confirm, does this also happen if you connect wired?

 

Thanks

 

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Message 2 of 4
Tried all that before. Absolute nightmare since switching to fibre. Have updated my profile.
PatJW

Skynet_TX
Community Star
Message 3 of 4

Hi @Pat JW,

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.