Broadband getting slower and slower

[Bumbly1]

I'm supposed to be getting a guaranteed minimum of 42mbps. Had a problem with my line (crackling) but didn't check the internet speed. An Openrech engineer found a problem down the street and corected it a couple of weeks ago. I checked my line speed on 1 March and was getting 40.2mbps. Checked it yesterday and it was 17mbps. Checked it today and it was 9.65mbps.

One possible problem with my router is that although the blinking light (orange) at the front comes on after it has been reset the white front ligh no longer appears. Any ideas please?

[Debbie-TalkTalk]

Hi Bumbly1

DLM is increasing the speed gradually so hopefully it will soon be back to your previous speeds.

This will then start to show in your speed test results.

[Bumbly1]

Thankyou for following this up. I'm not quite sure what you mean by sync speed, however Speedtest shows download speeds of between 37.2 and 38.6mbps since Saturday. These are similar speeds to those I was getting last week. In November and December I was getting speeds of 40.1 to 43.9 but, since the fault was repaired I have not got higher than 38.6. I always use the same method for testing to ensure comparability. My router is directly attached to the broadband line into the house and I run Speedtest on my Samsung A52s phone held within 3 feet of the router so I was expecting comparable results. The only thing which has changed is the speed I am receiving.

[Debbie-TalkTalk]

Hi @Bumbly1 

I've checked the connection stats again and the sync speed has increased again from 43mb to 45.3mb.

How's the connection been over the weekend?

[Debbie-TalkTalk]

Hi Bumbly1

I've checked the connection stats and I can see that the sync speed has started to increase (from 40.7 - 43mb)

If the connection continues to remain stable then DLM may increase the speed further.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bumbly1

Thank you 🙂

I will post back here on Friday.

Debbie

[Bumbly1]

Thankyou. I will do that.

[Debbie-TalkTalk]

Hi Bumbly1

I'm glad to hear that the landline fault has been fixed.

In regards to the BB connection, please can power down the router for a full 30 minutes and then leave the router switched on for 48hrs (without rebooting) whilst DLM monitors the connection as it may increase the speed further.

I can then check the connection stats/speed again on Friday.

Thanks

[Bumbly1]

Thankyou for your help. It got horrendously slow and internet kept going down but there is progress at last. The landline is now working properly. Internet download speeds now 35-38mbs - not quite up to the guaranteed 42mbs or the actual 40-43mbs which I got when I tested between October and December last year. I assume that it will eventually get closer to the guaranteed speed.

[Debbie-TalkTalk]

Hi Bumbly1

Openreach have now closed the fault as resolved, is everything working ok now?

[Debbie-TalkTalk]

Hi Bumbly1

This fault is still with the line engineer and it appears that they have located a fault and are working to fix this.

I will keep monitoring.

Thanks

[Debbie-TalkTalk]

Hi Bumbly1

I have spoken with Openreach this morning and they have advised that this fault is still under investigation and further updates should be available tomorrow 12/03.

Thanks

Debbie

[Debbie-TalkTalk]

Morning Bumbly1

I will contact Openreach this morning for an update and I will post back on this thread.

Thanks

[Bumbly1]

Good morning. For your information my speed this morning is down to 4mbps (one tenth of 'guaranteed minimum) as tested using Speedtest on my phone three feet away from my router. I got a similar speed (3.92mbps) using my desktop computer using powerline networking.

[Debbie-TalkTalk]

Hi Bumbly1

There are no updates from Openreach as yet, as soon as I receive further information then I will post back on this thread.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bumbly1

I've checked for an update this morning and this fault is still with Openreach, there are no additional updates at the moment.

I will check on this fault again this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Bumbly1

Thanks for your reply.

As the line test is detecting a potential line fault I have passed this straight over to Openreach to be investigated by a line engineer (external line investigation)

I will continue to monitor for updates and I will post back on this thread.

Thanks again.

Debbie

[Bumbly1]

Thank you for your reply. Don't usually use the landline for phone calls so only usually notice it if we have a rare incoming call. I've just checked it and there is still a small amount of crackling on the line but nothing like as bad as a couple of weeks ago.

[Debbie-TalkTalk]

Hi Bumbly1

Thanks for updating your Community Profile.

I've completed a line test and this is detecting a potential fault towards the property.

Are you still experiencing the crackling on the line at the moment?

[Debbie-TalkTalk]

Hi Bumbly1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie