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FIbre Support

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Broadband slow

AlanMcK47
First Timer
Private Message TalkTalk
Message 4 of 4

My broadband slow speed was repaired yesterday and now it's slower than before..

Alan,fighting COPD.
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3 REPLIES 3

Message 1 of 4

Hi Alan

 

Thanks for your reply.

 

I've completed a line test and this is clear - No faults detected.

 

Just to confirm, what was the previous fault, was this a dropping connection fault?

 

Is the connection now stable?

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AlanMcK47
First Timer
Private Message TalkTalk
Message 2 of 4

Hi,i am getting 27mps down and 0.35mps up.I  have turned the router of for thirty minutes but it made no difference.

Alan,fighting COPD.
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi AlanMcK47

 

I'm sorry to hear this.

 

What speed are you receiving when running a speed test?

 

Have you tried powering down the router for a full 30 minutes and then running a speed test?

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