Router issues

[Mikeejc75]

I have had to reset my router 5 times in the last month. Is their a reason for this or have I got a faulty router?

[Debbie-TalkTalk]

Hi Mikeejc75

Would you like me to send a replacement router for testing?

[Debbie-TalkTalk]

Hi Mikeejc75

Thanks for updating your Community Profile.

The line test is clear, no faults detected. I think we should send a new router for testing, would you like me to arrange this?

Debbie

[Mikeejc75]

I have updated my details on the site. The router s/n is :2153035991QUL4011372.   The version is DG8041W-2T5

[Debbie-TalkTalk]

Hi Mikeejc75

I'm sorry to hear this.

Which router do you have?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Divsec]

@Mikeejc75 it really depends on what caused you to reset the router?