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FIbre Support

Get expert support with your Fibre connection.

Router issues

Mikeejc75
First Timer
Private Message TalkTalk

on ‎20-04-2024 05:54 PM

Message 6 of 6

I have had to reset my router 5 times in the last month. Is their a reason for this or have I got a faulty router?

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎23-04-2024 09:09 AM

Message 1 of 6

Hi Mikeejc75

 

Would you like me to send a replacement router for testing?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mikeejc75

on ‎22-04-2024 10:36 AM

Message 2 of 6

Hi Mikeejc75

 

Thanks for updating your Community Profile.

 

The line test is clear, no faults detected. I think we should send a new router for testing, would you like me to arrange this?

 

Debbie

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Mikeejc75
First Timer
Private Message TalkTalk

on ‎22-04-2024 10:28 AM

Message 3 of 6

I have updated my details on the site. The router s/n is :2153035991QUL4011372.   The version is DG8041W-2T5

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-04-2024 06:54 AM

Message 4 of 6

Hi Mikeejc75

 

I'm sorry to hear this.

 

Which router do you have?

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk

on ‎21-04-2024 02:28 PM

Message 5 of 6

@Mikeejc75 it really depends on what caused you to reset the router? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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