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FIbre Support

Get expert support with your Fibre connection.

Router issues

Mikeejc75
First Timer
Private Message TalkTalk
Message 6 of 6

I have had to reset my router 5 times in the last month. Is their a reason for this or have I got a faulty router?

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5 REPLIES 5

Message 1 of 6

Hi Mikeejc75

 

Would you like me to send a replacement router for testing?

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Message 2 of 6

Hi Mikeejc75

 

Thanks for updating your Community Profile.

 

The line test is clear, no faults detected. I think we should send a new router for testing, would you like me to arrange this?

 

Debbie

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Mikeejc75
First Timer
Private Message TalkTalk
Message 3 of 6

I have updated my details on the site. The router s/n is :2153035991QUL4011372.   The version is DG8041W-2T5

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi Mikeejc75

 

I'm sorry to hear this.

 

Which router do you have?

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 5 of 6

@Mikeejc75 it really depends on what caused you to reset the router? 

I don't work here and all my opinions are my own.