Can’t connect to any website/app

[Choice]

Hey,

i’m needing some help as for some reason all my apps and websites have become useless as my talktalk WiFi is stating “

This site can't provide a secure connection

dictionary.cambridge.org sent an invalid response.

ERR_SSL_PROTOCOL_ERROR”

meanwhile facebook, outlook, YouTube or online games

 

  

on my PC won’t load at all. 

This is an issue on WiFi only and is happening for me and my partner. Nothing is working. Any idea how to fix this? Everything was fine until an hour ago.

talktalk’s own page won’t even load up on their WiFi.

[Chris-TalkTalk]

Thanks for trying this. (Using the 3rd party DNS servers is just to test and help narrow down where the problem is)

Chris

[Choice]

Hey chris,

I’ve changed the DNS to googles, I’ll give an update within the next few days to see if it persists. 

but I don’t understand, if I’m paying for talktalk, shouldn’t your DNS be working fine with no issues instead of kicking me off the internet at midnight and me having to change it to another to make the internet work ? ( if it works ) Especially since talktalk boasts about home safe feature's, it just seems strange that I’d even need to change these things. 

[Chris-TalkTalk]

Have you tried accessing the router UI in more than one internet browser?

Chris

[Choice]

Hey Chris, 

unfortunately no. I’m not. Whenever I go into advanced settings and try to change the settings - press anything in the advance area I get logged out straight away and need to

log on again, and this cycle keeps happening. Can’t change anything in the “advanced settings” area. I’m kicked right out of it. 

[Chris-TalkTalk]

Hi Choice,

Just to confirm, are you using the 3rd party DNS servers?

Chris

[Choice]

Hey,

Unfortunately , not much luck. Having to do an assessment for Tuesdays lessons I stayed uo longer with my team mates for one of my lectures and my internet just cut out again. 

Very infuriating as usual 😆

 

  

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

OK thanks. Could you temporarily try using a 3rd party DNS server and we'll see if that makes any difference. You could try googles DNS servers - 8.8.8.8 and 8.8.4.4

Using 3rd Party DNS - TalkTalk Help & Support

Please let us know if this makes any difference

Chris

[Choice]

Yes I have like I’ve mentioned in the previous replies. 

[Chris-TalkTalk]

OK. Just to confirm, did you check that HomeSafe/KidsSafe is switched off in My Account?

Chris

[Choice]

Hey,

yes I have done this whenever the internet encounters the issue of thinking every single website or connection is unsafe and it doesn’t solve the problem.

[Chris-TalkTalk]

OK, could you switch both of them off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know if there's any improvement 

Chris

[Choice]

Yes that’s correct. 

I received a modem and a router from talktalk to connect my fiber broadband WiFi. 

[Chris-TalkTalk]

OK thanks. Just to confirm, do you have a modem and separate router (two devices)?

Chris

[Choice]

Hey,

Yes, WiFi connection and Ethernet cable connection are affected. 

[Chris-TalkTalk]

Hi Choice,

Are both devices connected to your router by Ethernet cable and wifi affected?

Chris

[Choice]

If I reset the router it can’t connect to the internet at all. 

This happens too often for it to continue, I shouldn’t be locked out from an internet I pay £40 and no one else has access to except my mrs’s 

[Choice]

Hey Debbie,

The internet has just cut out again with the new router. 

I’m sorry but this is just ridiculous . 
 
is it a possibility for you to cancel my 18-month contract at all? Because I don’t want to pay for an internet that keeps failing me when I need it the most and I pay quite a sum for it. £40 isn’t cheap for a internet that keeps cutting out, and apparently there’s an issue with my line since I got the internet whenever I check my “connection”. 

this is absolutely ridiculous. This is on mobile, computer and every other device I have - even my thermostat from Google which is connected to the internet alongside my smart TV. 

everything becomes useless at these hours until 8am. 

[Debbie-TalkTalk]

Hi Choice

Have you received the router?

Thanks

[Debbie-TalkTalk]

Hi Choice

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie