How did you cancel your contract?
You needed to have phoned the loyalty team and given 30 days notice.
Alternatively you could have asked your new supplier to cancel as part of the transfer if it was possible.
Once a contract period ends the service continues at normal market rates (the contract period is normally a special deal), until formally cancelled by you.
Contract terms can be found at the bottom of each web page.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
