Connection slower than normal

[Narzal]

Hi,

My connection has been stable for some time now and I'm not having any disconnects or other issues. It just seems to have become much slower than usual. I had hoped it would fix itself as it has in the past but it's been a couple of weeks.

Please could this be checked to see if anything can be done? It's already never been 'fast' fast, but it's not usually this slow. I think our 'normal' is around 50mb/down 8/up. We're getting about 25/down right now and it's been noticeably laggy and shows are buffering which is unusual.

I've tried turning it off for a while to let it reset, and restarted and the usual advice but looking for a bit of help now.  

Account details are up to date, and I am only using a wired connection. I have disconnected other devices but this remains the same.

Thanks

- Please no replies from anyone other than talktalk staff, i'm aware of the advice on the forum and I'm posting here to speak to my supplier.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Would it be possible to re-connect the microfilter, router and phone back at the test socket for at least 48hrs so we can re-check to see if DLM makes any changes to the speed? Have you recently tested with a different router?

Thanks

Michelle

[Narzal]

Hi,

No noise on the line. There is a test socket which I tried about ~10 days ago but speeds remained the same, in the past that hasn't done anything either.

I don't know what has been done previously but whenever I've had this issue something was changed and it resolved. I've had no disconnects so that's good, just would like the speed to improve a bit.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on your line which hasn't detected a fault, however I can see that your sync speed is varying quite a bit. Is there any noise on your voice service? Does your main socket also have a test socket please?

Thanks

Michelle