Connection slower than normal

[Narzal]

Hi,

My connection has been stable for some time now and I'm not having any disconnects or other issues. It just seems to have become much slower than usual. I had hoped it would fix itself as it has in the past but it's been a couple of weeks.

Please could this be checked to see if anything can be done? It's already never been 'fast' fast, but it's not usually this slow. I think our 'normal' is around 50mb/down 8/up. We're getting about 25/down right now and it's been noticeably laggy and shows are buffering which is unusual.

I've tried turning it off for a while to let it reset, and restarted and the usual advice but looking for a bit of help now.  

Account details are up to date, and I am only using a wired connection. I have disconnected other devices but this remains the same.

Thanks

- Please no replies from anyone other than talktalk staff, i'm aware of the advice on the forum and I'm posting here to speak to my supplier.

[Chris-TalkTalk]

Hi Narzal,

You can try switching the router off for 30 minutes, this will start a new session and may improve the speed. Ultimately we may need to send and an engineer to check the line but we'd really need you to check with the router connected to the  test socket before we do this

If your neighbour is on 750Mbps they will be on a different type of service, you are on FTTC they will be on FTTP, this may be an option for you too

Chris

[Narzal]

Hi

I haven't tested with a different router but this one is not old, it's fairly new less than a year. 

Due to the holidays I really don't have time to sort out the test socket, is there nothing else that could be done in the mean time? It's just so baffling in 2024 that we're only on 50mb/down on a good day when my neighbour is on 750mb but i'm not asking a lot. I just want to be back above 25mb/down. 

It isn't just the speed that's the problem at the moment, it's very laggy generally and it doesn't seem to handle multi-tasking which usually is no issue.

Thanks

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Would it be possible to re-connect the microfilter, router and phone back at the test socket for at least 48hrs so we can re-check to see if DLM makes any changes to the speed? Have you recently tested with a different router?

Thanks

Michelle

[Narzal]

Hi,

No noise on the line. There is a test socket which I tried about ~10 days ago but speeds remained the same, in the past that hasn't done anything either.

I don't know what has been done previously but whenever I've had this issue something was changed and it resolved. I've had no disconnects so that's good, just would like the speed to improve a bit.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on your line which hasn't detected a fault, however I can see that your sync speed is varying quite a bit. Is there any noise on your voice service? Does your main socket also have a test socket please?

Thanks

Michelle