Connection struggling with streaming

[ceedy]

We do have Sky Q, and at least 3 mobiles in use at most times,and all devices have issues with streaming either just with Facebook rubbish, and any movies, via prime, netflix etc. they seem to play ok, for a long time   but start buffering towards the latter part of the stream. 

Get no issues with on demand stuff, just movies on the big apps Disney, prime and netflix 

We do live in an old house 350 years old with very thick walls, and also use a 3 box mesh system, that gives about the same WiFi speeds as the TT router 45 Mbps ISH .

The 11st mesh box  is in direct unobstructed line with the TT router and in the same room as the Sky Q box.

Any clues guys N gals , thanks 

[ceedy]

Thanks Keith, just going through it now, having to resurrect my old slow laptop for the wifi-ing analysis.

C

[KeithFrench]

HI @ceedy 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[ceedy]

Many thanks for your replies and help, reckon  I will have to try adjust the router  settings with your assistance 😬 😁

Chris

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[KeithFrench]

There is no throttling done by TalkTalk at all, that is a total misconception. If you want my help let me know, but you will need to carry out my recommendations once in the day when all is OK & again when it is bad in the evening.

[ceedy]

Apparently the QBox uses dual band to a Sky hub, but the sat box setup is very limited and doesn't  give any details , we have a Panasonic smart TV very close to the sat box, and can  run apps on it so did one today showing the speeds, to both the mesh ( line of sight WiFi) and the talktalk router, which is either round a corner through a door ,or through the thick stone wall. , if this of any help.

Both seem quite quick compared to the advertised speeds, have very little problems in the daytime, but early and late evenings it's the worst, which makes  think it's might be bandwidth throttling.?

C

[KeithFrench]

In that case, then I think it would be beneficial to check for WiFi interference @ceedy 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[ceedy]

Thanks for the replies,

I have tried a  long Lan cable, but  a permanent cable through  the door and across the room is just not practical.

The mesh (3 boxes, 1 connected by a short lan cable, and talking to the other 2 ) is separate from the router with different names and passwords. 

[KeithFrench]

Hi @ceedy 

I would agree with @ferguson on this & it would be my next recommendation. I would have said this sooner, but the main problem is with SkyQs, if your router was running as a mesh (which it isn't at the moment), which it can with extra hardware. If that were the case, you would have two mesh networks interacting, which is always bad news. 

[ferguson]

I hope that @KeithFrench will forgive me for intervening, but if you have the Sky Q box connected via wireless then the issue is that it also acts a transmitter, looking for added boxes to pair with. Your best solution would probably be to disable WiFi on the Sky Q box and connect it directly to your router via ethernet cable.

[ceedy]

Yes we use netflix prime and Disney via the Q box, all have the same buffering problem.

C

[KeithFrench]

Please can you answer my question in post #3?

[KeithFrench]

OK, at least you do not have two mesh systems connected via WiFi. If I understand your problem correctly, the issue is with the SkyQ box running these apps?

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. If you have a mesh network then, how does the SkyQ connect to the router, via Ethernet or wireless?