Constant router disconnects

[philipm]

This evening, my router (TP-Link Archer VR2100) disconnected and reconnected at least half a dozen times over the course of about 90 minutes. Each time it was increasingly slow in terms of sync speed and is currently syncing at 25949 when it should be 40000 plus.

Nothing has changed, either with hardware, cabling  or location and it looked very much like a fault on the line.

Any help would be appreciated.

[Philile-TT]

just to confirm you were referring to the Wi-Fi hub? 

[philipm]

My apologies. It was the wifi hub I connected.

[Philile-TT]

I can see that a Wi-Fi hub was sent last year, can you please use that router not the super router. 

[philipm]

Thank you. Ill look at that.

Back to my router issue. I connected the talktalk super router but it simply looped through connecting and disconnecting. Did it about 5 times before I gave up. Don't think there's anything wrong with the power supply because I was able to log into the router whilst it was offline and I input 4 static IP addresses without it rebooting. So; I'm back with the TP-Link Archer and its syncing at around 32K

[Philile-TT]

Possible Issues

1. SMTP Server Settings

• Ensure that your SMTP server settings are correct. The typical settings for TalkTalk are:
  • Server: smtp.talktalk.net
  • Port: 587 or 465 (for SSL)
  • Encryption: TLS or SSL
  • Authentication: Required using your full email address and password.

2. Email Client Configuration

• Check your Outlook configuration. Make sure you are using the correct account settings and the email account is not configured as a "Send Only" account.

3. Firewall or Antivirus Software

• Sometimes firewall or antivirus software can block outgoing email. Temporarily disable them to see if this resolves the issue.

4. Sending Limits

• TalkTalk has sending limits (e.g., number of emails sent per day). If you've recently sent many emails, you might be temporarily blocked.

5. Blocked Recipients

• Verify if the recipients have accidentally blocked your email address or if your messages are being marked as spam.

6. ISP Restrictions

• Occasionally, your Internet Service Provider (ISP) may impose restrictions. Check with TalkTalk’s support to see if they have any restrictions affecting outgoing emails.

7. Email Size Limit

• Check if the emails you are trying to send exceed any size limits.

Troubleshooting Steps

Verify SMTP Settings: Go to your account settings in Outlook and double-check the SMTP settings.

Test Connectivity: Use a webmail interface to send an email from your TalkTalk account, if available. This checks if the problem lies in Outlook or the email server itself.

Clear Outlook Cache: Sometimes clearing the cache can resolve issues. Exit Outlook and delete the cache files.

Update Outlook: Ensure that your Outlook application is up to date.

Contact Support: If the issue persists, contacting TalkTalk customer support can provide insights specific to your account.

Implement these steps, and you should be able to identify or resolve the issue with sending emails from your TalkTalk account. Let me know if you need more specific guidance on any step!

[Philile-TT]

@philipm you can refer to the link below with FAQS regarding issues with email.

https://community.talktalk.co.uk/t5/Articles/Problems-with-TalkTalk-Mail/ta-p/2204405

[Philile-TT]

That is a third-party app we will be unable to complete diagnostics. I can only give advice that is general. 

[philipm]

No. I'm using Outlook (Office Pro 2021).

[Philile-TT]

Are you using webmail to access your emails? 

[philipm]

Whilst I'm doing that; is there any way you can look into my email account? I use Outlook and the talktalk email receives everything just fine. It appears to send things fine too but they don't get received. This has happened several times in the last week or so. I can send from my hotmail address but not my talktalk one. I don't get any bouncebacks though.  A bit weird.

Regards

[Philile-TT]

Okay thank you. 

[philipm]

OK. I'll try to get hold of a power supply then come back to you.

Thanks

[Philile-TT]

The test needs to run a check on the equipment and since it is not a TalkTalk supplied router it will not pick up any fault. 

[philipm]

I don't have a functioning power supply for it but, I guess, I can try to get hold of one.

Are you not able to test the line - everything external to the router?

[Philile-TT]

@philipm I will not be able to run a diagnostics test with a router that is not supplied by TalkTalk, can you please plug it in if possible and check the stability. 

[philipm]

No. I'm using a TP-Link router that I have had for months and months. It gives me a mesh system that my talktalk supplied router can't. 

[Philile-TT]

Just to confirm, are you using the router that has been supplied by TalkTalk? 

[philipm]

Yes. I am

[Philile-TT]

Hi @philipm are you currently at home for diagnostics test? 

[philipm]

Back to where we were.

Been syncing, reliably, at around 35k for the last week but, this morning, found that it was syncing at 8k. Turned off the router for half an hour and I am now syncing  at 32k. This is still considerably slower than I was used to up to ten days ago.

Something is clearly amiss and with the Christmas break coming up, two people needing top work from home and a house full of other family, I could use something more reliable.