FIbre Support

caprichosa · ‎15-08-2024

I received an email from TT yesterday reminding me that my current contract expires next month. It also showed 2 options available to me:

Renew your Fibre 65 contract
£28.00 per month for 24 months

Or:

Upgrade to Full Fibre 150
£28.00 per month for 24 months

Unfortunately, in both cases, I am being asked to call 0800 093 7307 if I wish to proceed. As I am severely hearing-impaired, this is not an option.

I had hoped to be able to renew with one of those options via my online account, but it only shows a renewal price of £35 month!! Why are the offers which have been emailed to me not shown in my online account?

In the past, I have used Live Chat to renew my contract, but can no longer see this as an available option.

Any suggestions on how I can sort this without a phone call which I am incapable of making...?

Thanks in advance.

fr8ys · ‎15-08-2024

Good news.

Thanks for letting us know.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

caprichosa · ‎15-08-2024

Thanks. I used the link and was lucky enough to be connected almost straight away. Have now sorted out my new contract.

caprichosa · ‎15-08-2024

Thanks. I have just finished negotiating a new 24 month contract via Live Chat. It was a little stressful and frustrating (as usual!), but I got there in the end! 😁

Gliwmaeden2 · ‎15-08-2024

@caprichosa, the offers via My Account are rarely the best available so do follow the advice.

If not happy with the first offer, try again, as it can vary from agent to agent.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

fr8ys · ‎15-08-2024

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

You may have to refresh during busy periods.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

FIbre Support

Contract renewal