Get expert support with your Fibre connection.
on 14-02-2024 04:14 PM
I had a custom firmware on my router following repeated drops a couple of years back, it seems that this has been updated today causing panics and restarts every 2-3 min.. how do i get this reverted please?
Current Version on the device is v1.08t
on 07-03-2024 07:24 AM
Morning,
I've re-checked the connection stats now and I can see 1 re-connection over the last 4 days. Are your wireless devices still dropping?
Thanks
Michelle
on 06-03-2024 05:57 PM
No, the white / blue solid light stayed on as if nothing happened
on 06-03-2024 06:37 AM
Hi raycbutler
I'm really sorry about this.
Did any lights change on the router when the connection dropped?
Is the new router, cable and filter currently connected at the test socket?
on 05-03-2024 08:08 PM
So 8:03pm today, wifi for everything drops, router hasn’t lost connection or restarted.. I still can’t get to any logs, would I be better off buying a router than using the talktalk device?
on 05-03-2024 01:56 PM
Hi raycbutler
I can see some re connections showing, has the router been rebooted since it was connected at the weekend?
on 05-03-2024 01:43 PM
Yes, I've not able to test anything wired (its just a philips hue hub)
The odd thing is the wifi recovers fairly swiftly (around 10 seconds) , so i am not sure if the router is restarting or if it's just an issue with the wifi.. I am blind to it as cant see any logs...
on 05-03-2024 06:40 AM
Hi raycbutler
Is this the Sagemcom WIFI hub?
Are wired connections ok?
on 04-03-2024 09:07 PM
Plugged it in at the weekend, the wifi seems to drop fairly often.. annoying as I can’t actually get to any logs on the device, each time I get to the section it asks me to re authenticate.. not sure if you can see this remotely?
on 27-02-2024 07:36 AM
on 23-02-2024 10:56 AM
Hi cramar
Thank you 🙂
I've just replied to your Private message now.
Debbie
on 23-02-2024 10:55 AM
Hi Debbie,
Have sent you a DM.
Many thanks for all your help with this, it's very much appreciated!
on 23-02-2024 08:03 AM
on 23-02-2024 07:56 AM
Hi ray,
Just checking back in to see if the replacement router has arrived?
Thanks
Michelle
on 21-02-2024 11:39 AM
Hi raycbutler
Thanks for your reply.
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Debbie
on 21-02-2024 11:35 AM
Yes please
on 21-02-2024 09:38 AM
Hi @raycbutler
We will need to send a replacement router (Sagemcom WIFI hub) Would you like me to arrange this?
Thanks
on 19-02-2024 11:11 AM
Hi cramar
No problem 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
In the meantime once I know more about the firmware and when I can roll it back then I will post back here and let you know.
Thanks again.
Debbie
on 19-02-2024 11:05 AM
Yes please.
Thank you so much Debbie, it's much appreciated.
on 19-02-2024 10:40 AM
Hi cramar
If I can do the firmware change today then I will but do you want to send the router anyway?
on 19-02-2024 10:32 AM
I'm just happy to get my connection stable again!
Although, my router is very old, and could probably do with replacing anyway!
Thanks for your help!