FIbre Support

ec295 · ‎27-06-2023

I'm trying to solve intermittent Wifi connectivity problems in my flat, but, each time I change the SSID channels, they revert back to a default channel soon after. I understand from the forum that this is due to the Wifi optimisation function on my Talktalk Hub. Could someone disable this on my Hub please?

Thank you.

Emile

Karl-TalkTalk · ‎25-07-2023

Hi

Thanks for letting us know.

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

ec295 · ‎25-07-2023

Sorry just saw this now. It's been much better, thanks!

Debbie-TalkTalk · ‎29-06-2023

HI Emile

Just checking in to see how the connection has been?

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Debbie-TalkTalk · ‎27-06-2023

Hi Emile

Thank you 🙂

Debbie

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ec295 · ‎27-06-2023

Many thanks for the quick reply. I will let you know if I have any more issues.

Emile

Debbie-TalkTalk · ‎27-06-2023

Hi Emile

I've switched the WIFI optimisation off as requested, please let us know how the connection compares.

Thanks

Debbie

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FIbre Support

Disable Wifi optimisation