The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Do i need a new router

sharpep
Team Player
Private Message TalkTalk

on ‎14-12-2024 11:16 AM

Message 8 of 8

Ive been with talk talk for 20 years and this router must be 15 years old. Huawei. My wifi disconnects randomly and only seems to cope with 2 or 3 devices. My speed test is about 18mb but only when i reset the router. Would a modern router help?

Labels:
0 Likes
7 REPLIES 7

Chris-TalkTalk
Support Team
Staff
Private Message
In response to sharpep

on ‎18-12-2024 03:26 PM

Message 1 of 8

That's great, thanks for letting me know 🙂

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

sharpep
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎18-12-2024 03:22 PM

Message 2 of 8

Received today thanks. Setup and so far so good. Thanks. 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to sharpep

on ‎18-12-2024 07:22 AM

Message 3 of 8

How are you getting on, have you received the router yet?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

sharpep
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎17-12-2024 07:12 PM

Message 4 of 8

Thanks very much. 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to sharpep

on ‎16-12-2024 09:41 AM

Message 5 of 8

Hi sharpep

 

I've ordered a replacement router, it should be with you within a couple of working days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

sharpep
Team Player
Private Message TalkTalk

on ‎15-12-2024 09:35 AM

Message 6 of 8

Thanks. 

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎14-12-2024 12:08 PM

Message 7 of 8

Hi @sharpep probably, and certainly a medal!

The team will be back on Monday so look out for a reply then.

I don't work here and all my opinions are my own.
© TalkTalk 2026