Get expert support with your Fibre connection.
on 14-03-2023 11:39 AM
Hi, my download seems fine. Firestick been struggling for ages.
Download is full speed fibre 65 (about 52 meg for me)
Upload on any site either fails or is kps or really low.
I have 2 to link routers (can't disable bold for some reason) and the talktalk sagecom router.
Same on all three. It's also the same on any device.
I have a wired gaming pc, laptop and my mobile. Phone line is really crackling too.
I tried new filters. It's actually a new cable (3 years) from pole to house and socket.
Any ideas?
Thanks in advance
on 14-03-2023 12:10 PM
It's the same. To be honest it's a really old phone I don't use anymore.
I can't change my DNS server now as it says I have no internet.
Crazy. I am watching a YouTube video on another tab. There's just no upstream at all.
on 14-03-2023 11:59 AM
Hi Stratoc
Noise on the line can affect the BB connection. Is the noise still present if you test with one phone at the test socket, with the router removed from the line?
Thanks
on 14-03-2023 11:57 AM
Hi it works but just took 21 minutes for the home page to launch.
Once it has I can stream hd video.
I normally get 20 upstream. I don't have any now.
If I log into the router (on any device)
It says disconnected please reconfigure parameter if persist contact ISP.
DNS 8888 resolve timeout for msft.
DNS 79797979 resolve timeout. On any web page.
Shall I try a different DNS server?
on 14-03-2023 11:47 AM
Hi Stratoc
I'm sorry to hear this.
I have completed a line test which hasn't detected any faults.
Noise on the line can affect the BB connection. Is the noise still present if you test with one phone at the test socket, with the router removed from the line?
Thanks