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FIbre Support

Get expert support with your Fibre connection.

Dreadful connection for a week

Stratoc
Whizz Kid
Private Message
Message 25 of 25

Hi, my download seems fine. Firestick been struggling for ages.

Download is full speed fibre 65 (about 52 meg for me)

Upload on any site either fails or is kps or really low.

I have 2 to link routers (can't disable bold for some reason) and the talktalk sagecom router.

 

Same on all three. It's also the same on any device.

I have a wired gaming pc, laptop and my mobile. Phone line is really crackling too.

I tried new filters. It's actually a new cable (3 years) from pole to house and socket.

Any ideas?

Thanks in advance 

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24 REPLIES 24

Stratoc
Whizz Kid
Private Message
Message 21 of 25

It's the same. To be honest it's a really old phone I don't use anymore.

I can't change my DNS server now as it says I have no internet.

Crazy. I am watching a YouTube video on another tab. There's just no upstream at all.

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Message 22 of 25

Hi Stratoc

 

Noise on the line can affect the BB connection. Is the noise still present if you test with one phone at the test socket, with the router removed from the line?

 

Thanks

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Stratoc
Whizz Kid
Private Message
Message 23 of 25

Hi it works but just took 21 minutes for the home page to launch. 

Once it has I can stream hd video.

I normally get 20 upstream. I don't have any now.

If I log into the router (on any device) 

It says disconnected please reconfigure parameter if persist contact ISP.

DNS 8888 resolve timeout for msft.

 

DNS 79797979 resolve timeout. On any web  page.

 

Shall I try a different DNS server?

 

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 24 of 25

Hi Stratoc

 

I'm sorry to hear this.

 

I have completed a line test which hasn't detected any faults.

 

Noise on the line can affect the BB connection. Is the noise still present if you test with one phone at the test socket, with the router removed from the line?

 

Thanks

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