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FIbre Support

Get expert support with your Fibre connection.

Dropping Nearly daily

daz45
Team Player
Private Message TalkTalk

‎06-09-2023 12:50 AM - edited ‎06-09-2023 12:50 AM

Message 12 of 12

Our Internet drops nearly everyday around 12am comes back on at around 12:30am goes off again and then returns normally uninterrupted at around 1245am

can someone have a look ?? 

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11 REPLIES 11

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to daz45

on ‎14-09-2023 06:37 AM

Message 1 of 12

Hi daz45

 

Thanks for your reply.

 

If you do experience any further drops in connection then please let us know and we can send a replacement router for testing.

 

Debbie

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daz45
Team Player
Private Message TalkTalk

on ‎13-09-2023 10:21 PM

Message 2 of 12

dropped this morning 4:30 until 5:00am but been ok apart from that 

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to daz45

on ‎13-09-2023 10:22 AM

Message 3 of 12

Hi daz45

 

Just checking in to see if everything is still working ok since your last post?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to daz45

on ‎11-09-2023 06:41 AM

Message 4 of 12

Hi daz45

 

That's great. If you do experience any further issues then please let us know,

 

Debbie

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daz45
Team Player
Private Message TalkTalk
In response to Anonymous

on ‎10-09-2023 06:18 PM

Message 5 of 12

I have turned homesafe off and back on and at the moment no drops I will update If It drops anymore thanks
Anonymous
Not applicable
Staff
Private Message
In response to daz45

on ‎08-09-2023 07:52 AM

Message 6 of 12

Morning,

 

How are you getting on? Would you like us to send a replacement router for testing purposes?

 

Thanks

 
Anonymous
Not applicable
Staff
Private Message
In response to daz45

on ‎07-09-2023 06:28 AM

Message 7 of 12

Morning,

 

Thank you for checking and confirming. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

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daz45
Team Player
Private Message TalkTalk

on ‎06-09-2023 02:54 PM

Message 8 of 12

No Homework time  Is off also.

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to daz45

on ‎06-09-2023 01:20 PM

Message 9 of 12

Hi daz45

 

Thanks for your reply.

 

Was Homework time switched on?

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daz45
Team Player
Private Message TalkTalk

on ‎06-09-2023 01:17 PM

Message 10 of 12

Thanks for the reply

 

Kidsafe Is off the only one that Is on Is scam protection

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎06-09-2023 07:01 AM

Message 11 of 12

Hi daz45

 

I'm sorry to hear this.

 

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

 

HomeSafe - An Overview

 

How to use HomeSafe®

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