Dropping Nearly daily

[daz45]

Our Internet drops nearly everyday around 12am comes back on at around 12:30am goes off again and then returns normally uninterrupted at around 1245am

can someone have a look ?? 

[Debbie-TalkTalk]

Hi daz45

Thanks for your reply.

If you do experience any further drops in connection then please let us know and we can send a replacement router for testing.

Debbie

[daz45]

dropped this morning 4:30 until 5:00am but been ok apart from that 

[Debbie-TalkTalk]

Hi daz45

Just checking in to see if everything is still working ok since your last post?

[Debbie-TalkTalk]

Hi daz45

That's great. If you do experience any further issues then please let us know,

Debbie

[daz45]

I have turned homesafe off and back on and at the moment no drops I will update If It drops anymore thanks

[Michelle-TalkTalk]

Morning,

How are you getting on? Would you like us to send a replacement router for testing purposes?

Thanks

[Michelle-TalkTalk]

Morning,

Thank you for checking and confirming. I've run a test on the line now which is clear. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[daz45]

No Homework time  Is off also.

[Debbie-TalkTalk]

Hi daz45

Thanks for your reply.

Was Homework time switched on?

[daz45]

Thanks for the reply

Kidsafe Is off the only one that Is on Is scam protection

[Debbie-TalkTalk]

Hi daz45

I'm sorry to hear this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

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