Eero live activation

[Ryan92]

I am wondering if it's possible I could get some help with my eero please I have been waiting for weeks now and have been told my eero will go live for weeks. It hasn't happened I can't speak to anyone on the phone and the live chat team keep asking me the same questions. All I need to know is when will an engineer come to fix the eero because I can't talk to the chat team as they don't know what I'm asking. Please I beg you can I just speak to a human being who can use words on a phone that's all I want ive literally got no where else to go at this point 

[Michelle-TalkTalk]

Hi Ryan,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Ryan,

Thanks for your PM. Just to confirm, what issues are you currently experiencing with your connection please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Please can you also add your TalkTalk telephone number or Account number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Ryan,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

This has been escalated to the support team here for you. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

[Ryan92]

I have no Internet with eero i keep getting told it will be live and it is not live it will not connect to my phone I have tried too many times and I keep getting told it will be sorted out but I am still to hear anything 

[ferguson]

OK, what isn't working, exactly? The eero itself and has this been supplied by TalkTalk as apart of a Full Fibre service? Or the internet connection generally? Or what? 

[Ryan92]

I have spoken with multiple people on live chat and they've told me they would sort something and someone will come out and i have had nothing to show for this. I keep going round in circles with people asking the same questions that I have tried about 50 times and nothing works 

[ferguson]

I am not sure I know what you are asking, can you clarify please?