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on 24-07-2024 11:10 AM
Hi all, I had full fibre fitted on monday and given an eero router. None of our devices can connect to it. I'm desperate to get the internet back as my son has autism and need it for communication. Any ideas?
on 24-07-2024 01:40 PM
Its flashing red
on 24-07-2024 01:38 PM
Thanks, what colour is the light on the router?
Chris
Chris, Community Team
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on 24-07-2024 01:21 PM
No I didn't at first but have since and now the LAN light is on
24-07-2024 01:19 PM - edited 24-07-2024 01:20 PM
OK thanks, did you plug the Ethernet cable into the WAN port of the router (not one of the LAN ports)?
Chris
Chris, Community Team
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on 24-07-2024 01:15 PM
All it says is divice version DG804W-2.T5
TALK TALK product
on 24-07-2024 01:10 PM
What make and model is your previous router?
Chris
Chris, Community Team
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on 24-07-2024 01:06 PM
I've only got my previous router that the ethernet cable will fit into. Just tried that. Just has Pon and power light on now.
on 24-07-2024 01:01 PM
OK thanks. Could you try connecting a device directly to the ONT with and Ethernet cable, bypassing the eero, and check to see if you can then connect to the Internet
Chris
Chris, Community Team
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on 24-07-2024 12:52 PM
Lan, pon and power
on 24-07-2024 12:35 PM
OK thanks. I can see that you are on an Openreach circuit, could you just tell me which lights are on, on the ONT?
Chris
Chris, Community Team
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on 24-07-2024 12:20 PM
I have updated my profile contacts etc
on 24-07-2024 12:10 PM
Hi Hello247,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 24-07-2024 11:25 AM
I had the same problem on my CityFibre connection as this & the TalkTalk forum staff here sorted it out very quickly. If it turns out to be caused by something else, they will get it sorted.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-07-2024 11:17 AM
Thank you 😊 Feel like no one is helping me to sort this.
on 24-07-2024 11:14 AM
If your full fibre is provided by CityFibre, then you might need a profile change. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?