Engineer Appointment Status Rejected

[Rangaman]

Hi, 

I've been back and forth on the phone for hours after I received an email saying that my order was cancelled. When I called up they said openreach had cancelled the order, so they then contacted them and were told to attempt to book again. I then had to re order my broadband and got a later install date. When I went to my account page (when activated my account from the new order emails) it says my engineer appointment has been rejected. I called up again and was told I need to cancel and re order. How can I prevent this endless cycle of cancelling and re ordering? I'm moving home and work from home so I need broadband asap once moved.

Thanks 🙏

[Arne-TalkTalk]

Hi Rangaman.

Have you just moved into the property, the cancellation appears to be that the previous supplier cancelled the line, while your request to take over was progressing.  You may need to request a new line. 

[Gliwmaeden2]

Make sure that you have completed your community forum profile details with your Talktalk landline number  etc, @Rangaman.

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