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Erratic broadband

fsurfer
Team Player
Message 26 of 26

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Router has been reset, browser and TalkTalk speed test, quite a variance

 

 

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25 REPLIES 25

Message 1 of 26

I hope my next call is from someone at TalkTalk who wants to resolve this, as not listening and trying to bully a customer is not professional

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Message 2 of 26

Hi fsurfer,

 

I'm sorry about this, if you don't get called again before 4pm please let us know and we'll pass it back for a further callback


Chris

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fsurfer
Team Player
Message 3 of 26

IMG_5084.jpg

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Message 4 of 26

Yes I am and was expecting a call 1400 - 1600 today, which didn't happen as someone rang once at 12:56 and then I had a text saying TalkTalk are closing my complaint as they could not get in touch???

 

Why are TalkTalk behaving like this? Bunch of crooks

 

Reported incident August 24 and I still haven't been compensated for loss of service!!

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Message 5 of 26

Could I just ask, have you discussed this with your complaint manager?

Chris

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fsurfer
Team Player
Message 6 of 26

Stop reading the script - Not when a new incident number has been generated each time I contacted Customer Support

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Message 7 of 26

Hi fsurfer,

 

I'm sorry for any inconvenience caused by the issues. The loss of service on your landline will be covered by auto-compensation

Chris

 

 

 

 

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fsurfer
Team Player
Message 8 of 26

While you continue to fly the TalkTalk flag and waffle on  - don't loose sight of why I started the complaint.

 

I returned from hospital after a nurse-led pre-op examination with high blood-pressure and was unable to use house phone to call 999 - all health related wi-fi cctv cameras were off-line, it took several days to fix

 

I has the op on 13th - https://www.youtube.com/watch?v=3k3wDpBKQOk this is what I had done

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Message 9 of 26

Hello,

 

I'm sorry to hear this. The line test is clear and the sync speed looks very consistent. I can see from your topic that you have tested wired. Can I just confirm, have you ever tested with a different make and model of router?

 

Thanks

 

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fsurfer
Team Player
Message 10 of 26

You know this is nonsense.

 

Each time you contact Talktalk Customer Service a new incident number is created and I receive a test message - I have several incident numbers for the same problem

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Message 11 of 26

Morning,

 

I'm sorry for the delay. I've included our Compensation Policy below and what this includes. Do you still need assistance with the broadband connection?

 

About your auto compensation credit

 

Thanks

 

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Message 12 of 26

I now see how TalkTalk get around paying compensation they give each telephone call a new reference rather than classing it as a continuance. In reality the problem was not fixed in 30 days!

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Message 13 of 26

How is it at the moment, are you currently experiencing problems with your service?

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Message 14 of 26

Hi,

 

had further issues with my phone and broadband, tried ringing - yet further hassle - so have given up with Talktalk.

 

So I would say it is intermittent and therefore unreliable @ £38.95 pm is a joke

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Message 15 of 26

Hi fsurfer,


Is everything working OK now?


Chris

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Message 16 of 26

Hi,

 

I have had 3 bills and no compensation for my downtime

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Message 17 of 26
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Message 18 of 26

I also use the router for my home-based work LAN, if it was purely a modem I would do this straightaway - will schedule a switch off.

 

Regards

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Message 19 of 26

OK thanks. sorry but could you switch your router off again for 30 minutes then switch back on and let me know when you've done this 


Thanks

Chris

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Message 20 of 26

Hi,

 

it was off for a day, when  I took screenshots it had been up for 6 hours.

 

FS

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