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on 26-12-2023 06:31 PM
So, internet died for second time this month. The modem on the wall just starts flashing lights and then internet dies.
Been off for 2hrs now and the TT connection test keeps lying to me, saying connection is fine. I know the Router is fine, as I'm writing this post using the router via a ethernet cable from a 4g modem. But the moment I connect the cable from the modern on the wall, nothing!!
Checked the router when connected to Open reach modem, like before it cannot sync timeserver! Very frustrating issue to troubleshoot, as everything thinks it has a connection, but without a timeserver connection is dead. I reset router and reset modem. Nothing, can't connect.
I feel I am being pushed off TT, because I'm on the aging 150 fibre.... And the quality of service is literally falling apart. No issues for years, then the moment there is new fibre in the street, my connection is unreliable. I'm on copper from cabinet, so it is something from cabinet that is failing.Perhaps the modem , not the TT router, is slowly breaking, perhaps needs few update or replacement.
Either way, boxing day, evening, close to 3 hrs no internet and TT account happily saying my line is fine, but won't close the fault?
Any hints here? Does the moden fail? Is this a know issue? Appreciate and help I can get, from a human....😐
on 27-12-2023 08:14 AM
Hi sacilc,
I'm sorry to hear that you're experiencing problems with your service. Are you experiencing any problems with your telephone service, is there a dial tone?
Chris
Chris, Community Team
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on 26-12-2023 09:54 PM
I have asked one of TalkTalk's support (they are clever people & do not work to scripts) to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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