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FIbre Support

Get expert support with your Fibre connection.

Old router Huawei HG633

First Timer
Private Message TalkTalk
Message 4 of 4

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 55 Mbps. My broadband falls as low as 2 Mbps every day until I reboot the router and then it works at full speed again.

How do I get a replacement router? Thanks, H


Message 1 of 4

Support Team
Private Message
Message 2 of 4

Hi ehowr


Sorry for the delay.


I've ordered you a replacement router, please allow 24-48hrs for this to arrive.


Let us know how the connection compares with this router.


Thanks @KeithFrench 


Community Star
Private Message TalkTalk
Message 3 of 4

This is probably WiFi interference, but TalkTalk will certainly replace that for a new router, as it is now very old. I have asked one of TalkTalk's support to pick your thread up and replace it for you. If it is still bad with the new router, as I can help a lot with WiFi interference.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?