Hi All,
My fibre 150 service keeps dropping out for the last 4 weeks. I contacted talktalk services for 3 times in this period and I don’t get any recommendation other than switching off and on the router and modem. Anytime connection is lost, I switch off and wait 20 mins for router to reset. This morning it’s gone again and I spent half am hour on the phone after those usual switch off/on did not work. The connection comes back when I wait on the phone with advisor, but then goes again. Even if the connection comes back, it is not reliable. I cannot simply switch off the router and wait for 20 mins in the middle of online business meeting everyday. Reaching a real human is almost impossible, even live chat is useless when you lost connection in the evening. I’m fed up chatting woth useless bots.
I don’t want to waste my time any further with ridiculously checking if ethernet cable is plugged or not or the router is powered or not.Is there a way to get this service peovider to take this problem serious and sort it out. Otherwise I will change the peovider. It is beyond being acceptable errors now.
