Fibre 35 connection lost

[carlastc]

I have been unable to connect to the internet since 4pm yesterday (Friday 4th October). My partner is working from home and the connection suddenly dropped and we have been unable to connect since.

I had a new socket fitted a few weeks ago and this solved the problem initially but it's now failed again.

Advice please?

[Chris-TalkTalk]

Hi carlastc,

Glad to hear that the issue is resolved, thanks for letting us know 

Chris

[carlastc]

Hi Keith, thanks for replying, there seems to have been a fault on the line, an engineer has been and fixed it.

[carlastc]

Hi Michelle, Apparently there was a fault outside my property, an engineer has been and the problem.

We are now up and running.

Thank You.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Is this still happening since your last post?

Thanks

Michelle

[KeithFrench]

Hi @carlastc 

What happens if you connect the router to the test socket behind the Master Socket's removable faceplate, via a new or known good microfilter?