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FIbre Support

Get expert support with your Fibre connection.

Fibre 35 connection lost

carlastc
Conversation Starter
Private Message TalkTalk

on ‎05-10-2024 08:38 PM

Message 6 of 6

I have been unable to connect to the internet since 4pm yesterday (Friday 4th October). My partner is working from home and the connection suddenly dropped and we have been unable to connect since.

I had a new socket fitted a few weeks ago and this solved the problem initially but it's now failed again.

 

Advice please?

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5 REPLIES 5

Chris-TalkTalk
Support Team
Staff
Private Message
In response to carlastc

on ‎08-10-2024 06:17 AM

Message 1 of 6

Hi carlastc,

 

Glad to hear that the issue is resolved, thanks for letting us know 


Chris

Chris, Community Team 

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carlastc
Conversation Starter
Private Message TalkTalk
In response to KeithFrench

on ‎07-10-2024 07:41 PM

Message 2 of 6

Hi Keith, thanks for replying, there seems to have been a fault on the line, an engineer has been and fixed it.

carlastc
Conversation Starter
Private Message TalkTalk
In response to Anonymous

on ‎07-10-2024 07:39 PM

Message 3 of 6

Hi Michelle, Apparently there was a fault outside my property, an engineer has been and the problem.

 

We are now up and running.

 

Thank You.
Anonymous
Not applicable
Staff
Private Message

on ‎07-10-2024 08:13 AM

Message 4 of 6

Morning,

 

I'm sorry for the delay. Is this still happening since your last post?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎06-10-2024 01:22 PM

Message 5 of 6

Hi @carlastc 

 

What happens if you connect the router to the test socket behind the Master Socket's removable faceplate, via a new or known good microfilter?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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