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FIbre Support

Get expert support with your Fibre connection.

Fibre 35 speed only 17 when the information says 38 mbs available

Violet66
First Timer
Private Message TalkTalk

on ‎23-02-2024 03:13 PM

Message 5 of 5

Internet very slow

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message

on ‎28-02-2024 08:10 AM

Message 1 of 5

Morning Violet,

 

Are you still experiencing slow speeds?

 

Thanks

 

Michelle

 

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎26-02-2024 07:08 AM

Message 2 of 5

Hi Violet,

 

If you still need assistance can you please answer Keith's questions and we'll be happy to help

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk

on ‎23-02-2024 04:52 PM

Message 3 of 5

@Violet66 

 

Just to add: 38Mbps is the top speed available for the product. Your actual connection speed will be largely determined by the distance of the copper connection from the fibre cabinet. What guaranteed minimum speed were you advised of at the point of ordering? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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KeithFrench
Community Star
Private Message TalkTalk

on ‎23-02-2024 04:19 PM

Message 4 of 5

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is your minimum download speed?
3. If you log into the router, what speeds are shown there (normally in the initial Dashboard area)?
4. If you have any wired connections, are they affected in the same way as wireless ones?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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