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FIbre Support

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Fibre 65 Loyalty

tsmiggy
Whizz Kid
Private Message TalkTalk

on ‎25-11-2024 10:20 AM

Message 3 of 3

Hi.

I have had a loyalty offer via email. I am on Fibre 65, but using the existing copper cables,in short no external cable, i also have a telephone, using the existing copper cable. The offer says FIBRE 65, i am correct in thinking this is just a continuation of my existing package, or is it a attempt to move me over to a system, that requires a external cable. 

 

Thanks

 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎26-11-2024 01:56 PM

Message 1 of 3

HI tsmiggy

 

Does the offer mention Full fibre? 

 

Your contract doesn't expire for another 5 months, so not sure why that has been sent to you, Full Fibre is available to you so you can choose to take it.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-11-2024 01:02 PM

Message 2 of 3

From how you describe it this could be a continuation of your existing service. I think what you are really asking about is whether this is the free upgrade to the Full Fibre service, which if it was, would say so.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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