Fibre 65 but speed has plunged

[Football-Is-My-Life]

Dear Support.

Since Tuesday 5th until present my fibre has dropped from 52mb to a wonderful 2mb. Have booked an engineer as advised by your “test my connection “ on dashboard (talk.talk.com) for tomorrow Monday 11th (screen shots of email included).

 Have tried the “unplug router for 30 seconds etc” and all other options you’d require me to do but alas nope.

Also noticed my contract was up so renewed for another 18mths but noticed on the email order confirmation that my guaranteed speed is 2.2mb DL and 15-18mb UL . 
I take this as the order has picked the current speed and renewed to that, which is worse than basic broadband.

 Can you please confirm that the speeds I were originally getting pre the fault is indeed what my new contract is and not the 2mb as if that’s the case “Houston we have a problem “

kind regards

[Michelle-TalkTalk]

Morning Football-Is-My-Life,

Sorry for the delay in getting back to you. Are your speeds still ok since your last post? Where are you seeing these predicted speeds? Do they show when you run a test in your My Connection?

Thanks

Michelle

[Football-Is-My-Life]

Dear Support.

Engineer came yesterday and sorted the speed out. He said there was a fault (if I remember correctly) at the cabinet and also changed the main socket . 
Problem I still have is by renewing my account with an active fault I indeed( like 

Gliwmaeden2 stated above) have been left with a guarantee of only 1mb showing on my account.

 Can this please be looked into and rectified.

 My speed is back to near 58mb-60mb but am concerned with my guaranteed speed.

 Kind Regards  

Steve

[Football-Is-My-Life]

Thanks @Gliwmaeden2 

Yeah totally understand that now about renewing but with the 14 days CO I’m sure TT staff can help (have been great on here b4).

 But will definitely be on the phone tomorrow to get the contract sorted.

kind regards 

[Gliwmaeden2]

It would have been better to get the engineer along before booking the renewal, @Football-Is-My-Life.

You will be stuck with that as the minimum guaranteed speed for the line for the life of the contract and that's far too low for Fibre 65.

You have a 14 Day cooling off period.

Check the Ts&Cs. 

No staff on here today and phone lines for this won't be open. You'd need to use Chat to see what can be done. 

Check contact details in the search engine.