Fibre 65 disconnections and drop-outs

[TMC101]

Hi

In April 2023 I upgraded to Fibre 65 from Fibre 35.

Recently I have had constant slow-downs and disconnections.
I have twice been through the process of testing my connection and having an Openreach engineer automatically called out.

Each time they have tested the connection and said it was fine - only to have it drop out again later.
I never had any problems with Fibre 35.

When I was switched to Fibre 65 I was not sent a new router.

My current router reports the following device details:

Device Type: DG8041W
Description: EchoLife DG8041W Home Gateway
SN: 2153035991QUKA032150
Hardware Version: I.1.01
Software Version: v1.05t

Is this router suitable for Fibre 65? Could it be faulty?

The LED on the front no longer lights up green when I have a connection.

Also, the last Openreach engineer I spoke to said that there had been a lightning strike on a 'cab' in my area recently.

Apparently, several other people have reported router issues.

Can you suggest a course of action?

Thanks

Terry

[Debbie-TalkTalk]

Hi Terry

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[TMC101]

Hi Debbie

Thanks for the incredibly quick reply!

Yes - could you send out a replacement?

At least this would allow me to eliminate the router as the cause of the problem.

Many thanks

Terry

[Debbie-TalkTalk]

Hi Terry

I'm sorry to hear this.

The line test hasn't detected any faults and the connection appears to be stable.

Would you like me to send a replacement router for testing so we can rule this out?