Hi,
We’ve been having issues with our fibre since installation back in May. An engineer came out in August and confirmed there’s nothing wrong on the Openreach side, and it failed a more in depth test on the TalkTalk side but when he called support they told him as it was working now that nothing was wrong - even though he could clearly tell them something was wrong.
He said if we kept having issues then a new router would be appropriate, but TalkTalk support have said as he didn’t put this on his recommendations that they can’t send us a new one.
I can tell them myself there’s something wrong - it’s needing multiple resets a day and often when going to set the router up, it can’t connect to the internet. The most common error we get is an issue with the WAN IP.
Can anybody assist?
Thank you!
