Get expert support with your Fibre connection.
on 08-02-2024 11:16 AM
Since yesterday morning my internet connection keeps dropping out entirely (OpenReach modem internet light goes out, TalkTalk router blinks white and orange until it reconnects again). Wired and wi-fi connections are both impacted.
This occurs once every few minutes making WFH very difficult and is causing me lots of issues.
Restarting the router and modem after leaving them off for a few minutes does not fix the issue. The connection test in my account claims the connection is healthy and no issues.
I am on the Fibre 150 service with a Wi-Fi Hub router.
Any help to resolve this so I can get back to work would be much appreciated.
on 14-08-2024 10:02 AM
Hi @Fhalls20
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on 14-08-2024 09:57 AM
Hi!
Do you know what was causing the issue? I'm experiencing the same problem (going on for 3 weeks now), I have had several engineers out to look, but nothing seems to be helping long term.
Also WFH so is directly impacting my job now.
Thanks!
on 20-02-2024 06:47 AM
Hi jtwns
I'm so glad to hear this, thanks for letting us know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 19-02-2024 05:10 PM
Hi Debbie,
It seems my internet is now back to normal after the engineer visit.
Many thanks for both of your help!
on 19-02-2024 02:21 PM
Hi jtwns
How are you getting on following the engineer visit?
Thanks
on 15-02-2024 08:11 AM
Hi jtwns
Thanks for your reply.
I've arranged the Openreach engineer visit for 16/02 PM (1pm - 6pm)
Please let us know how you get on following this visit.
Thanks again.
Debbie
on 14-02-2024 03:18 PM
Yes please, I’m available anytime from tomorrow afternoon onwards for the next week and accept any potential charges.
on 14-02-2024 02:28 PM
OK, so would you like us to rearrange the engineer visit?
Chris
Chris, Community Team
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on 14-02-2024 01:57 PM
No an engineer has not come out yet, this wasn't needed at the time as the issue seemingly resolved itself and I wanted to avoid the £75 charge if it was nothing so informed them it was fixed (my bad!)
Now the issue has returned, it's clear it's not going away on its own but is intermittent and isn't always happening - sometimes will go a day without happening, sometimes will keep disconnecting constantly for an hour multiple times that day. No obvious pattern to when this happens either.
Router logs show nothing beyond the devices being disconnected.
on 14-02-2024 01:35 PM
Hi jtwns
Did the engineer go out to you on the 9th?
Chris
Chris, Community Team
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on 14-02-2024 11:26 AM
Initially the engineer didn’t need to come out as the issue seemed to resolve itself but now it’s happening again just as badly.
Could I please request this looking into again? Thanks
on 08-02-2024 01:51 PM
No problem 🙂
Chris, Community Team
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on 08-02-2024 01:51 PM
Many thanks Chris!
on 08-02-2024 01:48 PM
I've booked the engineer for tomorrow morning - February 09 2024, AM - please let us know how you get on.
Chris
Chris, Community Team
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on 08-02-2024 01:45 PM
Thanks. I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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on 08-02-2024 12:54 PM
I accept the potential charges.
My availability is free AM and PM Mon - Fri from now until next Friday.
on 08-02-2024 12:45 PM
OK, if you'd like us to go ahead with the engineer visit can you confirm:
Thanks
Chris
Chris, Community Team
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on 08-02-2024 12:42 PM
Yes please, that would be appreciated.
Also worth noting OpenReach did a survey on my road 2 days ago (to look to install Full Fibre in a couple months time). Possibly very coincidential timing but thought'd be worth mentioning.
on 08-02-2024 12:24 PM
Thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
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on 08-02-2024 12:13 PM
Yes that's right, just the one telephone socket.