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FIbre Support

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Fibre65 router issues

Penfold64
First Timer
Private Message
Message 2 of 2

Hi

 

I am currently on Fibre65 and recently renewed my plan.

However, I have the old HG633 Huawei Router which has been causing me issues lately.

Both wired and wireless connections slow down periodically and I have to reboot the router to get back to anything like normal internet speeds.

Usually get between 50Mbps and 55Mbs but will drop to around 1.5Mbps, rebooting the router fixes the issue.

 

Is it about time I had a new router?

 

Kind regards

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @Penfold64 

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Please let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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