Solid red LOS light

[Kermitstwin]

Tried turning off for 30 mins and still no difference.

no internet for the whole of today 

[Debbie-TalkTalk]

Hi @Kermitstwin 

I'm so glad to hear that everything is working ok now, thanks for letting me know 🙂

Debbie

[Kermitstwin]

All fixed now thank you! 
There was a problem with the pole outside.

[Debbie-TalkTalk]

Hi @Kermitstwin 

Thanks for your reply.

There was availability for tomorrow 19/10 AM (8am - 1pm) so I have booked this appointment.

Please let us know how you get on following this visit.

Thanks again.

Debbie

[Kermitstwin]

Both Monday and Tuesday there will be someone in the house for the whole day

[Debbie-TalkTalk]

Hi @Kermitstwin 

I can try for tomorrows appointment. Just in case there is no availability are you available any days next week?

[Kermitstwin]

Today there will be someone in from 7pm and tomorrow there will be someone in for the whole day.

I also confirm the charges if the fault is mine.

[Debbie-TalkTalk]

Hi @Kermitstwin 

Thanks for confirming. 

We can book an Openreach engineer visit. Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

[Kermitstwin]

Good morning,

Yes, everything is plugged in and switched on

[Michelle-TalkTalk]

Morning,

Thank you. The line test has asked us to check that the ONT is plugged in and switched on? Are all the cables connected securely?

Michelle

[Kermitstwin]

I believe I have updated it now. 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle