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FIbre Support

Get expert support with your Fibre connection.

Help with low speeds

mitchgixer6
Chat Champion
Private Message

on ‎31-10-2023 08:39 AM

Message 22 of 22

Hi there 

 

I was having an issue with my line speeds last night. After rebooting routers etc my connection seems to be stable again, but at a much reduced download speed.

 

Usually I would be getting 57/18mbps but last night + still this morning I'm getting 14/18mbps. 

My upload speed looks normal but it's almost as if my download is being throttled somehow. 

 

Is anyone able to help try to reset it? 

 

Thanks 

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21 REPLIES 21

Anonymous
Not applicable
Staff
Private Message

on ‎31-10-2023 08:45 AM

Message 21 of 22

Good morning,

 

I'm sorry to hear that your speeds have been varying. I've run a test on the line now which is clear and the sync speed looks consistent. Can I just confirm, have you tried powering down the router for a full 30 minutes as this will reset the current session?

 

Thanks

 

Michelle

 

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