Help with low speeds

[mitchgixer6]

Hi there 

I was having an issue with my line speeds last night. After rebooting routers etc my connection seems to be stable again, but at a much reduced download speed.

Usually I would be getting 57/18mbps but last night + still this morning I'm getting 14/18mbps. 

My upload speed looks normal but it's almost as if my download is being throttled somehow. 

Is anyone able to help try to reset it? 

Thanks 

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear that your speeds have been varying. I've run a test on the line now which is clear and the sync speed looks consistent. Can I just confirm, have you tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle