cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Here we go again, no connection

UITA23!
Chat Champion
Private Message TalkTalk
Message 90 of 90

On/off sporadically last night, slow this morning so turned off for 90 mins. Come back, powered up, slow flashing orange, to fast flashing orange but never turning white! Reset and still the same.
In the processes of getting totally pi***d off by ringing to speak to someone who I guess will go through the same old boring process hinting towards there being a fault my end, as the signal to the router is OK!
Would be great if someone can help out here before going home for the weekend!

0 Likes
89 REPLIES 89

Message 81 of 90

@UITA23! we will wait for the engineer to come through and see if they can fix the issue, if there is a need to send out a new router, he will also update us. 

Phili
0 Likes

UITA23!
Chat Champion
Private Message TalkTalk
Message 82 of 90

Update 11.55 Sunday morning:

Latest router has now connected and is giving me speeds of around 60Mbps, this is good but I need to sit within 2 meters of the router. If I go into a room where I need a connection, the signal drops off totally!
The photo attached shows the router and the bay window near where I sit where there is no connection. This also applies to other rooms in the house.


Screenshot 2025-08-24 at 11.55.29.png
0 Likes

Message 83 of 90

Just moved downstairs and speeds have dropped from 50Mbps (the best I can get for the money I pay) to between 3 - 16Mbps, my PS5 doesn't even pick up the network. Back to tethering to my phone I guess! Also just told that the old router disconnected during the night and was flashing orange again! 

0 Likes

Message 84 of 90

Talktalk doesn't throttle  - those are just rumours from disgruntled customers when it's difficult to diagnose what is actually going on.

 

Fibre to the premises is rolled out as available to specific groups of addresses and even if it's generally available in the area, another ISP may have a first deal before Talktalk can get to it. You have to trust the results for current availability for your address - it's never announced ahead of Talktalk being able to offer it for specific addresses, @UITA23!.

Gliwmaeden2, a fellow customer.
0 Likes

UITA23!
Chat Champion
Private Message TalkTalk
Message 85 of 90

Update Sat:


After trying the old router (replaced due to it being faulty) and it flashing for 20 odd hours, I walked past it to see it is now solid white, chancing my luck I disconnect from my mobile and give it a go, it works! This was OK for Sat night.
Sunday morning still OK but a lot slower.

As it looks like everything is OK I now try the latest router...nothing! As much as the white light now appears rather than flashing orange, there is no way to connect, very much like the problem I had with the old router.

I have an engineer coming out tomorrow and I'm concerned that they will not find a problem! However the issue is real and intermittent and a major cause of stress! Others mention throttling as the cause of slow speeds, there certainly is a problem that a telephone "engineer" cannot find however I do feel it's more than a coincidence that when I raise an issue, it eventually sorts out, to a standard.

The other issue that surely must play some part is the copper network I'm still on. When doing a full fiber check numbers 1-15 in my street can get it, however 16-27 show as not a chance, were not even thinking of you yet! The same exchange feeds all properties and is roughly in the middle of the street within eye line.

0 Likes

Message 86 of 90

Thanks for the link, wasn't aware of this. "the weekend days are excluded", so the time that we are at home with the family, potentially inconvenienced the most, missing out on gaming, watching TV/social media or working from home, there is no compensation...this is ridiculous! 

0 Likes

Message 87 of 90

If it's resolved on Monday, @UITA23!, it won't qualify for automatic compensation having been reported on Friday when it started, for complete loss of service. 

 

See the examples in this article:

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Gliwmaeden2, a fellow customer.
0 Likes

Message 88 of 90

You're asking me if you can perform checks! Why? I'd really appreciate if you just did it. Talked for nearly an hour (again) on the phone to no avail, same ole same ole! It's so obvious there's a problem that isn't highlighted in a simple line test, I've tried two different routers and neither will connect, just flashing slow/fast orange.
I have an engineer coming out on Monday which is great as the last time I complained in May, nothing was done, it just seemed to correct itself. Bottom line I'm without the service I pay for until Monday, how will I be compensated? 

0 Likes

kanya-TT
Support Team
Staff
Private Message
Message 89 of 90

Hey there, @UITA23! We're really sorry to hear that. Would it be possible for us to perform some checks on our end? We might discover what we've been overlooking.

 

Kanya

0 Likes