Home move nightmare

[ilikeflamingoes]

I moved house on 5 May and brought my TalkTalk box to my new flat expecting it to go live that day, as I had arranged for weeks prior.  I received numerous text messages leading up to my move-in date saying my home move was being delayed.  It's now almost a week since my expected go live date and I've been on the phone with TalkTalk customer service at least ten times trying to get some update or reason for the delay. Every time they have just said that "Openreach will escalate in two working days" and then two working days go by and nothing.  I'm appalled and frustrated by this customer service as no one seems to have any clue what's going on.  Has anyone had a similar experience? What are my options if they keep on delaying and delaying? I work from home so it's really important that I have a working connection asap.

Thanks!

[Arne-TalkTalk]

Hi ilikeflamingoes

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

It's essential that you complete your community forum profile, @ilikeflamingoes.

Go via your avatar/name; settings; put new address details in Personal Information, along with your landline phone number / account number. 

In Private Notes, at the end of that section, add your old address details.

SAVE CHANGES.