I recently ordered an upgrade because the copper line to my house is degrading fast and not a month goes by when a problem interrupts the service. I cancelled a couple of days later after a Openreach engineer rang and stated he wanted to access the house to install a catenary cable from a pole about 100 foot away. The estate where I live has no poles and all services are underground. I wanted to get away from copper so I cancelled that and I approached other suppliers to have a fibre connection but it is just as difficult contacting other suppliers as talktalk. A parcel, from talktalk, was delivered and I assumed it was for the equipment to connect to the wiring from the pole. I managed to contact a talktalk bot and asked for a returns label and I would return the parcel, that was about a week ago but all attempts to find out when a label would be delivered so I could return the unwanted parcel have failed. Talktalk has telephoned me three times but when I pick up the receiver there is no answer, I redialled that number and a bot answers and says talktalk is sorry to have missed you and we will call again!
How can I return this unwanted parcel?
