I am sick and tired of TALK TALK

[tonka2426]

I have complained and I have complained, but nothing gets done, so now I am thinking of putting in a complaint with the ombudsman. I am sick and tired of Talk Talk. I can't remember how many times I have asked for my problem to be fixed. I never get to talk to someone in the UK, it's always abroad. and they do it on purposes so nothing gets sorted out. 

[Michelle-TalkTalk]

Hi @Michele10 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[ferguson]

If you want support here then start your own topic. 

[Michele10]

I've been talking to them for the last hour! 

[ferguson]

@Michele10 

If you want the support team here to look into your issue then you need to start your own topic.

[Michele10]

I'm having the exact same problem! WiFi goes down 3 times a week minimum for at least half an hour but every single day it will go down for at least 2 minutes CONSTANTLY! I've rang and complained, followed instructions, been told it's my fault... EVERYTHING dozens of times! I've had an absolute guts full of talktalk! And the same as you I am sick yj the back teeth of either not having any way whatever to speak to someone or being put through to someone who barely speaks English!

[Chris-TalkTalk]

Thanks. Line test is passing, could you run a couple of speed tests, about 10 minutes apart, on the fast.com speed tester 

Thanks

Chris

[tonka2426]

EDIT: I have removed your account number, this needs to be in your Community Profile, not in a public forum that can be viewed by anyone in the world.

[Chris-TalkTalk]

Hi,

As Gliwmaeden2 has said, we use it to identify your account but the account number will do if you don't know your telephone number

Chris

[Gliwmaeden2]

@tonka2426, it's used for identification purposes.

If you can't find it [it does show in My Account and in My Connection (via Service Status Dashboard)] just add your Talktalk account number in Personal Information.

Go via your avatar; settings; drop down menu.....SAVE CHANGES. 

[tonka2426]

FYI, this is my own topic, I was the one that started it. Just sort out my problem

[tonka2426]

err, no. from now on I don't do things by phone, I don't have a landline anymore anyway.

[Chris-TalkTalk]

Hi tonka2426,

Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number

Thanks

Chris

[Chris-TalkTalk]

Hi Aberdeen3,

As ferguson has said, can you please start your own topic and we'll be happy to help

Chris

[tonka2426]

This is my topic, I started this one as i'm trying to get my fiber fixed, I keep getting told my signal is good but after doing speed tests with two different speed testers, and i'm getting two different results both well under what I am, supposed to get. I have a good mind suing Talk Talk for breaking contract. I am supposed to be getting 65 megs, I'm getting between 25 megs and 31 megs. If something isn't done soon, I'm complaining to the Internet ombudsman and I will find somewhere else to get my service and you can whistle for what I owe Talk Talk, and you can try and send around to bailiffs, I will just show them what I have had to put up with. SORT IT OUT NOW. 

[ferguson]

@Aberdeen3 

As mentioned to others, if you would like the support team here to help then please start your own topic. 

[Aberdeen3]

Yes. I am in the same boat. Problem months old and I am told they will contact me but never on my land line which is my preferred  option.

Chatline equally hopeless. No one takes any responsibility and if I could leave them I would. Heavens knows I have a well documented case to do just that.

[Michelle-TalkTalk]

Hi Manuela10,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Manuela10]

Hi 

I’m in the same situation and I don’t know what else I should do 

I called talk talk several times and nothing happened they sent engineer at home which does nothing but they charged me £75 for doing nothing 

I am sick and tired to call them again because they don’t recognise are absolutely rubbish 

[ShereeONeill]

@tonka2426 the online chats are no better - one of them referreed to my direct debit as a "Thingy" LOL 

[Michelle-TalkTalk]

Hi Sheree,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle